Did you make someone’s holiday extra happy this year with a new smartphone or cell phone from Kajeet? If so, the first thing you need to do is activate it. Activating or replacing your Kajeet phone can be done entirely online, whether you purchased a phone from our website or will be bringing your own device. To help, we’ve provided the answers to some commonly asked questions below. And if there’s something we haven’t covered, you may always contact our Customer Care team via phone at 1-866-452-5338 or via Live Help on our website!

What is “activation?”

Prior to use, each Kajeet account needs to be set up with parent (or guardian) information and assigned a phone number. Once you activate your phone, you will automatically be enrolled in the rate plan you chose when the phone was purchased. If you are bringing your own eligible device (learn more about this program here), you will be prompted to select a rate plan at this time.

I am a new Kajeet customer activating a phone to get a new phone number. What do I do?

Click here to get started. Be sure to have the phone you are activating with you (whether it was purchased from our website or you are activating a used, inactive Sprint® device), as you will need information found on the handset for the first step.

I am an existing Kajeet customer adding another phone to my account. What do I do?

Adding an additional phone to your account is easy!

  1. Log into Kajeet here.
  2. Go to your Account Summary page. Select “Activate a Device” as shown below.
  3. You will then be asked to enter the ESN or MEID of the additional phone you are activating (please have this phone available).

Activate a Kajeet Device

I’m already a Kajeet customer. I want to transfer my current Kajeet service to a new/different phone. What do I do?

If you purchased a new device from Kajeet, or are bringing your own device, follow these steps to switch your current service to a new/different phone (for an existing Kajeet user):

  1. Log into Kajeet here.
  2. Go to your Account Summary page. Select the “Replace a Device” icon as shown below.
  3. You will be asked to select the phone you would like to replace/upgrade (in the event you have multiple phones on your account) and for the ESN or MEID of your phone (be sure to have your new phone handy during this process!).

Replace a Kajeet Device

What if I am transferring my service/phone number to Kajeet from another carrier (also known as porting)?

You will need to contact Kajeet Customer Care if you are porting (moving) a number from another cell phone service provider to Kajeet.  Have a copy of your bill and/or account login information with you when you contact Kajeet Customer Care. While we are working to make this process as fast as possible, it can take up to 3-4 days to port a number (we are dependent upon other telecommunications companies).

How can I reach Kajeet Customer Care and what are the holiday Kajeet Care hours?

Our Customer Care team is available Monday through Friday, from 9:00 am ET to 10:00 pm ET and on Saturday from 9:00 am ET to 6:00 pm ET. Our Care team may be reached via phone at 1-866-452-5338, via Live Help on our website or via email at care@kajeet.com. Kajeet Customer Care is closed on Christmas Day to give our hardworking Care personnel the day off to spend with their families.

Our Holiday Care hours are as follows:

  • Wednesday, December 11 – Saturday, December 14: 9:00 am ET to 1:00 am ET
  • Monday, December 16 – Saturday, December 21: 9:00 am ET to 1:00 am ET
  • Monday, December 23: 9:00 am ET to 1:00 am ET
  • Tuesday, December 24: 9:00 am ET to 1:00 am ET
  • Wednesday, December 25: Closed
  • Thursday, December 26 – Friday December 27: 9:00 am ET to 1:00 am ET
  • Saturday, December 28: 9:00 at ET to 1:00 am ET

Customer Care is already busy and we do expect them to continue to be busy after the holidays. Avoid the wait and activate online (and remember, you can always reach our friendly Care representatives via online Live Help)!

Happy Holidays!

Kajeet, smart phones for kids™

Sprint is a trademark of Sprint.


Blackboard, a leading education technology company, plans to provide schools with a free and confidential way for victims and witnesses of student bullying to inform school officials via text of the situation. The program, titled “TipTxt”, may encourage students who are too reserved or embarrassed to come forward in person to do the right thing and report incidents of bullying.bullying

“Kids have cell phones. They have mobile devices,” says Blackboard chief executive officer Jay Bhatt, whose 9-year-old daughter is already sending text messages to her friends. “They’re constantly interacting with their mobile devices.” The idea behind TipTxt is that kids will feel equally confident using their cell phones to reach out for help.

Click here to read the full article!

The FOX43 channel recently did a segment on the best products to keep kids busy this summer. Reyne Rice, Daily Lounge toy and game contributor, loves Kajeet’s affordable plans, our Bring Your Own Sprint® Device program, and the simplicity of our parental controls.

Click here to watch the full video!

Lower prices, wider phone and app selection, faster operating speeds, bigger screens – these are all reasons why an Android™ phone is the smartest phone for your kid! Make the right choice for your kid today and get your Android™ from Kajeet, the smart phone for kids™ – all of which are 15% OFF when you use promo code GRAD15 during checkout!android iphone Click here to save big on your kid’s smartphone today!

What sets Android™ smartphones apart from their competitors?

  • A better selection of FREE apps (through the Google Play store)
  • A broader spectrum of phones and more variety in color
  • Faster processing speeds and higher storage capacity (SD-card compatible)
  • Customizable homescreen

And much, much more – plus peace of mind with Kajeet SmartBlocker™, a free parental control that allows parents to block websites they feel are inappropriate for their children to view on some of today’s most popular Android™ handsets!

Act now and take 15% OFF your Android™ smartphone from Kajeet today with promo code GRAD15!

Promo code GRAD15 is valid through 6/30/13 and applies to cell phones only. Phone availability is subject to change, limited time offer.

The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License.  Android is a trademark of Google, Inc.

Kajeet offers a host of solutions for families — whether it’s providing kids with safe faucetcell phones or closing the digital divide in the classroom — and we love to see other companies use technology as an agent for the well-being of kids and their parents.

Our newest friend is Pristinet, a Colorado tech startup that launched the first of its nationwide tap water tests last month in San Jose. They empower parents with pivotal information concerning unregulated toxins, which pose a serious threat to household tap water and the children who drink it. Learn more about this initiative here!

A Holiday Poem from kajeet!

December 23, 2011

‘Twas the week of the holidays, when all through the house,
Not a person was shopping online, not clicking a mouse!

Parents were done picking presents, gifts boxed up and ready,
To be opened with joy, wrapping to fly like confetti!

Kids were all nestled, all snug in their beds,
While visions of kajeet phones danced in their heads.

Samsung Seeks, Rumor 2s, Android smart phones galore,
QWERTY keyboards, MP3 players, digital cameras and more!

While teens dreamed of being able to text to their hearts delight
Mom and dad felt relaxed – kajeet’s unlimited plans are just right!

But remember, parents, before you give your kid that phone,
Activate it in advance – maybe even add a ringtone!

You can activate online or call our Care team
They make activation easy it feels like a dream!

Have a great holiday season, best wishes from kajeet.
Let us know if your cell phone selection was a hit – tell us on Facebook or Tweet!

by Daniel Neal

The Kaiser Family Foundation recently released a study that reviewed kid’s media use – excluding cell phone texting and talking – and found that kids 8-18 are using media an average of 7 hours and 38 minutes a day.  The study found that texting adds another 1 hour and 35 minutes per day.  The study also found that high media use is correlated with lower personal satisfaction and lower grades. Parents are rightly concerned.

A major challenge in the world of cell phones has been bearing down on us for several years. And now it’s here. Extremely powerful mobile devices – small computers, really – are now in the hands of our children for large parts of the day, creating all kinds of questions, problems and conflicts. With two ‘mobile kids’ of my own, I live with the challenge of making sure my children make the best possible use of their powerful mobile devices – and avoid the pitfalls.

As a parent, I do not believe that ‘every child has to have a cell phone.’ Though I know that virtually every child wants one, the decision is a child’s parents to make. Still, the Kaiser Family Foundation study finds that 66% of 8 – 18 year olds now have cell phones. And the number is steadily growing. It’s our view that, within 5 years, nearly every child above the age of 10 (and probably younger), will carry around what we’d today call a Smartphone.

Parents are getting their children cell phones for safety, to improve family logistics, to help their kids connect with friends, and to keep the family in closer touch. (My kids and I love texting each other when I’m traveling for work.) All good reasons. And soon, cell phones will be integrated into more school activities and processes.

Yet, despite the benefits, parents want to find ways to make sure cell phone use doesn’t distract their kids from school, homework, and sleep. And they want to shield their children from dangers such as sexting; texting while driving; being harassed, tracked or worse by strangers; and bullying, much of which is now conducted online or via cell phone. (I was just at my daughter’s middle school orientation last week, and this was the most talked-about topic.)

At kajeet, seeing that cell phones were in the cards for most kids, we set out to be part of the solution. From our earliest beginnings, we’ve thought about our service as a kind of “kitchen table,” a place where parents and their children can negotiate the right boundaries and limits, which, as we know, change with time and circumstances. By building kajeet with a powerful suite of monitoring, alert, control and budgeting features, we’ve put the power of managing the challenges, risks and potential dangers directly in the hands of families.

Now, without even signing up to a contract (parents insisted on that point), families can manage their kids’ service via the easy-to-use kajeet parental controls. Just by logging in to our Web site, parents can ensure that the talk they had with their child is put into practice: who they can text and call, when, what features of their phone they can use, who pays for what. Plus, parents can monitor the phone’s activity, track their child’s phone, and even get alerts telling them where the phone is at set times. (For example, I get e-mail alerts each morning that tell me whether my kids have arrived at school, and, in the afternoon, telling me whether or not they’ve made it home. That works for me.)

But the actual conversation between parent and child is really the most important thing. Our technology supports and implements what comes from that conversation. So, we asked ourselves how we might contribute more to those conversations, beyond simply providing affordable and easy-to-use technology to manage and monitor your child’s cell phone.

After talking with many kajeet families, we have come up with a set of guidelines that families can review before giving their child a cell phone in order to avoid the common pitfalls many families encounter:

  1. Establish a contract covering the rules of use before giving your child his or her first cell phone. Cover “who, where, and how much” cell phone use is appropriate.    (Here’s a sample contract you can tailor to meet your own family’s needs.)
  2. Agree to put the cell phone in a central recharging area at night, in a powered down condition. (And, to be green, unplug the charger when it’s not in use.
  3. Discuss and reach agreement on appropriate cell phone etiquette (including use of phones during meals, at restaurants, and in public areas)
  4. Discuss the appropriate use of picture messaging and the hazards of inappropriate use. (Yes, we’re talking about sexting here.)
  5. Get an iron-clad commitment that the phone will not be used when driving. Discuss what your child should do if in a car with a driver who is texting.
  6. Review the rules of cell phones at school, and reach agreement that all school rules regarding cell phone use will be followed.
  7. Establish a budget and identify who will pay for use of the cell phone.
  8. Review the consequences if the agreed-upon rules of use are broken.

Many kajeet parents find it useful to periodically review the detailed account activity with their child to make sure that the phone is being used appropriately.

This may seem like good ol’ common sense. Good. But we parents are busy people, and it’s important to find the small amount of time it takes to set the ground rules for kids’ use of cell phones. That’s just as important as experiencing the excitement of giving the phone as a gift, or sending your child off to school or camp.

At kajeet, we’ve committed ourselves to helping families have better conversations, better tools to control that small computer their kids are toting, and a simple dashboard that allows for effective monitoring of their child’s communications.

But regardless of who you’ve chosen to be your child’s cell phone provider, outlining the rules and establishing a contract for use of this mobile computer can help families ensure the phone is a tool that keeps their child safe and teaches them responsibility.

kajeet – the cell phone service made for kids